At St. Luke Family Practice,
we take the privacy of your personal information
|The security of personal information is
governed by the BC Personal Information Protection Act
(PIPA). At St. Luke Family Practice, all physicians and
employees are familiar with this new privacy legislation.
The Privacy Officer at St. Luke is Dr. Leo K.H. Wong.
- Consent When you provide
information to us regarding your health, you have
given us implicit consent to use and disclose the
information so that we can provide appropriate
care. This includes sharing this information to
others such as a lab, hospital or other
- Right to access your personal information
As a patient, you have the right to
request access to your medical records with us,
but do not have access to everything in your
file. PIPA allows physicians to hold back
information if it could cause harm to yourself or
others. We have forms that help you seek access
to your records.
- Right to correct errors or omissions
if you believe that there is an error or
omission in your records held in our office, you
can request a correction. Within 30 days of
receiving your request, we will correct any
information in your record that has been verified
to be inaccurate. Our office will then send a
copy of the corrected patient record to each
organization that received the incorrect or
incomplete information from us in the past year.
If we decide that no incorrect information exists
in your record, we will make a note of the change
you asked for and include it in your record to
indicate a correction was requested but not made.
We will also notify you and provide you with the
reasons for not making the requested correction.
- Complaint Process if you
have a complaint or concern about how your
personal information has been collected, please
start by speaking to your physician. If concerns
remain, please make a written complaint to us. If
we have not dealt with your concern to your
satisfaction, you can contact the College of
Physicians and Surgeons of BC. Failing that, you
may contact the Office of the Information and
Privacy Commissioner for BC, who has the final
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